SERVICES

Pre-sales Service

1. Technical Consulting Service
Our wide product range enables us to provide most flexible, efficient and reliable equipment configurations or complete solutions for customers according to different requests and budgets.We can design the processing technology according to your requirements.keep 24hours online to answer customer’s inquiry and online message.according to customer’s requirement,guide customer choose the best suitable model;offer detailed machine specification ,pictures and best factory price .


2. Company and Production Line Visit
Before placing orders, customers are warmly welcome to visit Haiyun and our facility. We can also arrange the visit to our existing customers to learn the operation condition of our machines and complete plant.

1. Reliable delivery time.
2. Strict quality control by in-production 100% check and test.
3. User manual and spare parts provided for free.including Equipment process flow ,installation drawing, equipment layout drawing, workshop civil engineering drawing

In-sales Service

After-sales Service

1.Installation:
Fast technical guidance for construction, installation and commissioning.Our professional technicians offer the guidance of installation, commissioning the machines,build up the workshop building and silos,and we can also help to reform the old workshop building as per customers’ condition.
2.Training:
Necessary training for daily maintenance on site.
Our professional technicians provides training workers of customers’factory,which is helpful to guarantee the normal operation of the equipment and reduce its downtime. In this way, the quality of finished products will be guaranteed.
3.Fixing and Maintenance:
Normal running product line after 12 months warranty.Our professional technical team can help solve any problem that occurs in customer’s flour production efficiently. We can do regular examinations to the equipment and offer you guidance on the equipment operation if you need. 
4.Lifelong regular technical service.
Spare Parts Supply Normally we will send you some wearing parts available for one-year operation of the equipment in our first order. When you are in need of new spare parts in the future, we will the best price to customer .
5.Timely solutions to problems.
Please contact us by email or phone, and we will reply to you as soon as possible to jointly solve the equipment problems.

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